Cancellations: . Cancellations with less than 24 hours' notice may incur fees, such as $25.

Professional Boundaries & Safety:

◦ Draping: Clients are always modestly draped; only the area being worked on is exposed.
◦ Sexual Misconduct: Any illicit behavior results in immediate termination of the session, no refund, and potential banning.
◦ Minors: Clients under 18 usually require parental consent and a guardian present in the building or room.
◦ Right to Refuse: Therapists may refuse to treat patients with contagious illnesses, such as fever, rash, or influenza.

Health and Hygiene:

◦ Health History: Clients must inform therapists of medical conditions and medications.
◦ Hygiene: Clients are expected to arrive clean; some spas require masks, while others do not.
◦ Contraindications: Massage is prohibited for certain conditions like deep vein thrombosis or contagious infections.

Session Guidelines:

◦ Duration: Sessions end at the scheduled time, even if the client arrives late.
◦ Communication: Clients are encouraged to provide feedback on pressure and comfort.
◦ Environment: Cell phones should be turned off or left outside the treatment room.

Payment and Tipping: Policies on tips vary, though a standard 20%–30% is common.